Bihar Lok Shikayat Public Grievance Portal 2026

Bihar Lok Shikayat Public Grievance Portal 2026 - File Complaint Guide

Bhaiyon, Bihar Lok Shikayat Adhiniyam 2015 har citizen ko grievance file karne ka legal right deta hai, 60 din me mandatory resolution ke saath. Portal lokshikayat.bihar.gov.in pe FREE complaint - RTPS, pension, ration, NREGA, misconduct, sab cover. 2-level appeal + toll-free 1800-345-6284. Central grievances ke liye CPGRAMS isi portal se. DARPG ne 2024 me Bihar model ki nationwide replication recommend ki.

Direct File: lokshikayat.bihar.gov.in → "नया परिवाद दर्ज करें" → Mobile + OTP → Complaint details → Submit → Reference number save

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Bihar Lok Shikayat 2026 - Quick Info

Detail	Information
Legal Basis	Bihar Lok Shikayat Nivaran Adhikar Adhiniyam 2015
Portal	lokshikayat.bihar.gov.in
CPGRAMS	lokshikayat.bihar.gov.in/CPGRAM
Fee	FREE - filing + appeals
Resolution	60 working days (legal mandate)
Appeal	First + Second Appellate Officer
Helpline	1800-345-6284 (9:30 AM-6:30 PM)
Email	[email protected]
Mode	Online + district facilitation centres

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Bihar Lok Shikayat Direct Links

Purpose	Link
File Complaint	lokshikayat.bihar.gov.in
English Portal	lokshikayat.bihar.gov.in/DefaultEn.aspx
CPGRAMS	lokshikayat.bihar.gov.in/CPGRAM
Download Decision	lokshikayat.bihar.gov.in/Download_webcopy.aspx
Bihar Lok Prahari	blp.bihar.gov.in

Trust only lokshikayat.bihar.gov.in / .bihar.gov.in official. Look-alikes lokshikayat-bihar.com / biharlokshikayat.in unofficial agents hain.

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Lok Shikayat Adhiniyam 2015 Kya Hai? Legal Framework

Adhiniyam 2015 state law jisne legal right diya. Provisions: 60 working days mandatory resolution, official delay pe Rs 500-5,000/day penalty, 2-level appeal, FREE, online + district centres. DARPG ne 2024 me nationwide replication recommend ki.

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Bihar Lok Shikayat Kab File Karein? Use Cases

Common categories: RTPS certificate delay, MVPY/widow/disability pension non-receipt, ration card + eKYC, Dakhil Kharij/jamabandi/e-Mapi, scholarship payment, NREGA work/payment, PDS misconduct, PMJAY denial, BSEB issues, FIR refusal, municipality services, Panchayat fund issues, DL/RC delay.

Not for: Central services (CPGRAMS), court cases, private sector.

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Bihar Lok Shikayat Eligibility + Coverage

Eligible: Bihar residents (Aadhaar/Voter ID), individuals + corporates + registered NGOs, 18+ (minors via guardian), no income/category bar. Coverage: 38 Bihar districts, ~150+ state departments, Municipalities + Panchayats + NGOs with govt funds.

Not Eligible: Anonymous complaints, repeat complaints on same matter (use appeal), court-pending matters, politically motivated mass complaints.

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Bihar Lok Shikayat Documents + Information Required

Mandatory: Aadhaar, Aadhaar-linked mobile (OTP), Bihar address proof, detailed complaint description, department/office name, reference/file numbers.

Recommended: Supporting evidence (documents/photos/audio-video), previous correspondence, receipts, 1-2 witness contacts.

For Appeals: Original reference number, first decision copy, reason for dissatisfaction.

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Bihar Lok Shikayat Online Apply - Step by Step

1. Portal: lokshikayat.bihar.gov.in → "नया परिवाद दर्ज करें"
2. Identity: Name (Aadhaar-exact), Mobile + OTP, Address (district/block/ward)
3. Department + Office: Drop-down se department + specific office (e.g., "Tehsildar - XYZ District")
4. Subject + Description: 1-line subject + detailed - when started, what denied, previous attempts, relief sought
5. Documents upload: PDF/JPG (max 5-10 files)
6. Preview + Submit → Reference Number generate (screenshot + save mandatory)
7. SMS + email confirmation registered mobile pe

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Bihar Lok Shikayat Appeal Mechanism - 2 Levels

First Appellate (L1): Decision/silence ke 30 din andar appeal, 30 days me decision mandatory. Same portal → "First Appeal" → original reference number.

Second Appellate (L2): First appeal se unhappy ya 30-day silence pe. Apex authority, 45 days me final binding decision mandatory. Same portal → "Second Appeal".

Penalty: Officials delay pe Rs 500-5,000 per day fine, repeat offence pe disciplinary action.

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Bihar Lok Shikayat 60-Day Timeline + Tracking

Stage	Days
Complaint filing	Day 0
Department receipt	Day 0-1
Investigation + verification	Day 2-45
Decision communication	Day 46-60
Mandatory Resolution	By Day 60

Status Tracking: Portal → Track Status → Reference Number + Captcha. Status types: Pending, Forwarded, Under Investigation, Decided, Compliance, Closed, Appeal Filed. Helpline 1800-345-6284 (9:30 AM-6:30 PM, Mon-Sat).

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Bihar Lok Shikayat CPGRAMS - Central Government Departments

Central complaints (Income Tax, EPFO, Railways, India Post, AIIMS, Central Bank) ke liye CPGRAMS via lokshikayat.bihar.gov.in/CPGRAM/ - integrated central system. Bihar portal se file, central ministry ko route, ~30 din resolution. Direct: pgportal.gov.in.

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Bihar Lok Shikayat Scam Warning

• "Jaldi Rs 2,000-5,000 me decision" - FRAUD. Filing + appeals FREE.
• "Officer ko paisa do" - BRIBERY = Criminal offense (Prevention of Corruption Act). Complaint subject me mention karo.
• Fake portals - biharlokshikayat.in, lokshikayat-bihar.com, complaintbihar.in scam. Sirf lokshikayat.bihar.gov.in official.
• "Decision confirm Rs 500" SMS/call - FRAUD. Additional payment never needed.

Report fraud: portal pe new complaint as "Bribery/Fraud". Anti-corruption helpline: 1064.

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Bihar Lok Shikayat FAQs

Q: Fee kya hai? A: FREE. Filing, appeals, tracking - koi fee nahi.

Q: Kitne din me resolve? A: 60 working din mandatory under Adhiniyam 2015. First Appeal 30 din, Second 45 din. Delay pe Rs 500-5,000/day penalty.

Q: Anonymous complaint? A: Nahi. Aadhaar + mobile mandatory.

Q: Police/FIR matters? A: FIR refusal/harassment YES, pending criminal cases NO.

Q: Central complaints kaise file? A: CPGRAMS via lokshikayat.bihar.gov.in/CPGRAM. ~30 din resolution.

Q: First decision se unhappy? A: First Appellate (30 din decision), still unhappy = Second Appellate (45 din binding final).

Q: Bihar resident nahi hun? A: Non-Bihar with service in Bihar - file with visit address proof. Central = CPGRAMS direct.

Q: Decision implement nahi ho raha? A: Portal "Compliance Status" check, Second Appeal auto-escalate. Plus Bihar Vigilance (1064).

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Bihar Lok Shikayat - Related Guides

• Bihar Caste Certificate Online Apply 2026 - RTPS delay grievance route
• Bihar Domicile Certificate Online Apply 2026 - Same RTPS portal services
• Bihar Vridhajan Pension MVPY 2026 - Pension delay grievance
• Bihar Land Records Bhulekh 2026 - Land records issues
• Bihar Ration Card eKYC Last Date - eKYC delay complaint
• Bihar Government Helpline Numbers Directory 2026 - Full helpline list

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Source: Bihar Lok Shikayat Official (lokshikayat.bihar.gov.in), Bihar Lok Shikayat Nivaran Adhikar Adhiniyam 2015, General Administration Department Bihar, DARPG Central recommendations 2024. Verified 20 May 2026.

Bhai, har citizen ka legal right hai - portal pe 5 minute me file karo, 60 din me binding decision. Bribery offer = file complaint instead.